Something to consider

I realized that when it comes to being a customer I really don't know the first thing about the job the person serving me is working. It's something that is obvious but still needs to be said. How many times has a situation arose only for the first response to be "it's not that hard?" I don't know that. I don't know the first thing about their job. Especially if I haven't worked it. Heck, even if I have who knows what's changed since I left. I went to a restaurant the other day where the girl who was filling the orders looked confused. She would pull some things off the line and put them in the bag then just sit the bag aside. She wouldn't give what appeared to be the filled order out. Just stand there looking like a deer in headlights. I'm standing there with the impression, "are you new?"

It turns out the orders were not complete. The reason she wasn't giving them out was because they were still in want of something. You know, just making sure the customer had everything they paid for. Crazy thought. It was the kitchen that was holding up the orders, but since all we could see was her looking confused (as she stood there not knowing what to do with herself while she waited), it was assumed that she didn't know what she was doing. That was when it hit me, I have no idea what a person's job entails. I don't know the difficulty of their job because I don't have their job.

There is a video that this company makes all of their employees watch. It basically says that every customer has a story. Watch how you treat people because you don't know what they are dealing with. I find it funny because I feel that that goes both ways. We should remember as customers that every employee is 1. human and 2. has their own individual story. I know we don't like to think of the person serving us as another human that shares our Earth, but they are and we shouldn't discount that they have feelings.