When will people realize that when you are nice the person doing you a favor, you will get more out of that favor?
I witnessed it today. A person comes into a store and wants the manager to honor a price that was mistakenly placed on the box. It's funny how quickly someone finds the limits to their authority when you piss them off. My manager had all the knowledge and authorization needed to help the customer. However, the more she bitched the more things he realized he just couldn't do.
Believe it or not, the customer service reps want to help you. Without you we have nothing to do. It's when you take out your anger with the company on us that we lose interest in anything you need. We are not trying to piss you off. We are human and make mistakes...we aren't trying to steal your money. I'll one up this:
I am not trying to piss you off. (Until you piss me off, then I don't give a damn.)
I am not trying to steal your money. (I am a human who makes mistakes. It is possible to miscount.)
I would love to help you, but stupid people make me angry. When I'm angry you are not what I care about.
Moral: Be nice to the customer service rep and you just might get what you need. Piss off the customer service rep and you will lose.
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2 comments:
So true. It is funny when people come into my museum -- a free museum -- and rudely demand service or assistance. So hilarious.
You speak true. People put themselves against the world for no reason, they don't see it's their attitude that makes everyone they meet line up against them.
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